RETURN AND REFUND
At MECA TRACTOR , our priority is to offer you a better shopping experience. If our products do not fully satisfy you, you have the possibility to return them within 14 days of receiving your order.
Right of Withdrawal:
In accordance with the legislation of Article L221-18 of the French Consumer Code, the customer has 14 days from receipt of the product to exercise their right of withdrawal, without having to provide reasons or pay penalties. The right of withdrawal applies to all of our products (agricultural machinery, mini-excavators, refrigerated trailers, horse trailers), provided that the goods have not been used, damaged, or personalized.
Return conditions:
- An invoice or proof of purchase must accompany the return.
- The item must be returned in its original condition: unused, undamaged, with all original tags and instructions.
Return procedure:
- To initiate a return, contact us at: contact@meca-tractor.com or (+33) 6 49 70 94 11
- No restocking fees on returns.
- Items returned without prior request will not be accepted.
- For any questions regarding a return, please do not hesitate to contact us at the address mentioned above.
- Return costs will be borne by the customer.
Damaged or defective products:
Upon receipt of your order, we encourage you to inspect its condition. If you find that the item is damaged, defective, or if the incorrect product has been delivered to you, contact us immediately so we can assess and remedy the situation.
Exchanges:
To obtain a replacement item, we recommend returning the original item and placing a new order for the desired product once the return has been accepted.
Refunds:
Once your return is received and inspected, we will notify you if your refund is approved within 1-2 business days. If approved, it will be processed through your original payment method.
Contacts Us :
La Jambette, 97200 Fort-de-France, France
Telephone: (+33) 6 49 70 94 11
Email: contact@meca-tractor.com